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At The Sweet City, we are happy to exchange a gift for another selection, issue a gift certificate or issue a refund to the credit card used for the original purchase. Please note: Personalized gifts may not be returned unless they are received damaged. Additionally, we are unable to refund gift box or gift wrap charges and cannot accept them as a return.
Just repack the gift in its original packaging, if possible, with the packing slip and follow these simple steps:
Contact our customer service department, available from 10-5 Monday - Friday by calling toll-free 1-877-765-GIFT(4438). For your convenience, we can also be contact by email at gifts@thesweetcity.com
Write down the Gift Return Number (GRN) given to you by the customer service representative.
Include the GRN in the following return shipping address:
The Sweet City
(your GRN)
20423 State Road 7/F3
Boca Raton , FL 33428
Tel: 561-482-2121
Toll-Free: 1-877-765-GIFT (4438)
Fax: 561-482-7221
The Sweet City is not responsible for items lost or damaged in transit, so for your security, please return your gift with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt.
If you are returning a gift because it is damaged, defective or not the correct product, The Sweet City will provide a prepaid USPS return label.
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At The Sweet City, we stand behind you, our customer, our service, our products. We have a 100% satisfaction guarantee behind every purchase. If, for any reason, you are not completely satisfied with your gift, we will promptly exchange it or refund the credit card that was used for the purchase. See our Returns and Exchanges policies above. |
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Baby Boy&Girl Luxury Gifts
