Is my personal information secure?Why should I set up an account?I have numerous gift baskets to send – can I do it on the website ?How do I determine shipping costs? How do you ship your gifts and gift baskets ? How will I know if the gift has shipped or when it has been delivered ?What if the gift or package arrives damaged? Do you offer a guarantee? Can I substitute an item in the basket or create a custom basket? What is your product substitution policy?

Is my personal information secure?

YES! First of all, we will never, ever, not ever, sell or give your information to anyone ever , for any reason, other than what is necessary to fulfill your order. Our site is protected by a geotrust SSL certificate. Payments are processed through Authorize.net, which is also a secure processing site.

Why should I set up an account?

Setting up an account provides you with the ability to keep records of your purchases, keep an updated address book, track packages, and more. Essentially it makes your shopping experience quicker and easier and it is secure .

I have numerous gift baskets to send – can I do it on the website ?

Yes. Our website has been set up to make ordering multiple gifts easy. You can either enter each item individually with the appropriate shipping address and message

OR

We can do the work for you ….just fax (954) 603-8885  or email your list to us and include the item number and message to recipients. We will do all the rest.

How do I determine shipping costs?

We have a great shipping policy…. flat rate shipping rate of $13 Coral Springs , FL through Boca Raton , FL. If it is shipping within the contiguous United States for UPS Ground charges will be charged.

Express Shipping is available when timing is an issue:

For 3 day shipping add $20

For 2 day shipping add $30

For next day shipping add $35

How do you ship your gifts and gift baskets ?

We have negotiated great rates with UPS and ship most packages UPS Ground. If you desire Express shipping, choose that option at checkout. Express orders placed before 12noon EST will ship the same day. All other orders ship within 24 hours of receipt.

How will I know if the gift has shipped or when it has been delivered ?

As long as you provide your email address, we will send you the tracking number upon shipping and the link to verify delivery.

If you have any questions, you can always give us a quick call

(877) 765-4438 and we can track delivery for you.

What if the gift or package arrives damaged?

Although we wrap and package everything very carefully, damage during shipping may sometimes occur. Please notify us immediately and save all packaging and the damaged gift. We will issue a claim with UPS and they may want to pick up the damaged product. We will replace the gift within 24 hours.

Do you offer a guarantee?

Absolutely. All our gifts and gift baskets come with a 100% satisfaction guarantee or your money back. We work hard to offer high quality gifts and gift baskets and stand behind our products 100%.

Can I substitute an item in the basket or create a custom basket?

Absolutely! That is what makes us unique. Let us know your preferences either by email or by calling us at

(877) 765-GIFT(4438) and we will do our best to create a special gift uniquely yours.

What is your product substitution policy?

We attempt to ship gifts exactly as shown, however there are times when an item is temporarily out of stock. In those cases we will substitute the item with an item of similar quality and value. All our products are of the highest quality.

                THANK YOU FOR CHOOSING SWEET CITY :)